News

"Rogue" Shopify Employees Access Customer Data

Giulio Saggin
Giulio Saggin
Tuesday 28 November 2023

Two rogue Shopify support team have been caught accessing customer transaction details and other data from around 200 online merchants.

Thankfully, the data stolen 'only' included contact information such as email addresses, names and physical addresses, as well as order details pertaining to products and services purchased.

"Complete payment card numbers or other sensitive personal or financial information were not part of this incident," said Shopify via a statement, adding that they "do not have evidence of the data being utilized".

Shopify immediately terminated the employees' access to their network and are working with the FBI and other international agencies as part of the investigation into the incident.

The affected merchants have been notified and Shopify is working with them to address the issue and any of their concerns.

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