low
3.5
CWE
264
Advisory Published
Updated

CVE-2009-5055

First published: Fri Mar 18 2011(Updated: )

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
OTRS<=2.4.3
OTRS=0.5-beta1
OTRS=0.5-beta2
OTRS=0.5-beta3
OTRS=0.5-beta4
OTRS=0.5-beta5
OTRS=0.5-beta6
OTRS=0.5-beta7
OTRS=0.5-beta8
OTRS=1.0-rc1
OTRS=1.0-rc2
OTRS=1.0-rc3
OTRS=1.0.0
OTRS=1.0.1
OTRS=1.0.2
OTRS=1.1-rc1
OTRS=1.1.0-rc1
OTRS=1.1.0-rc2
OTRS=1.1.1
OTRS=1.1.2
OTRS=1.1.3
OTRS=1.1.4
OTRS=1.2.0-beta1
OTRS=1.2.0-beta2
OTRS=1.2.0-beta3
OTRS=1.2.1
OTRS=1.2.2
OTRS=1.2.3
OTRS=1.2.4
OTRS=1.3.0-beta1
OTRS=1.3.0-beta2
OTRS=1.3.0-beta3
OTRS=1.3.0-beta4
OTRS=1.3.1
OTRS=1.3.2
OTRS=1.3.3
OTRS=2.0.0
OTRS=2.0.0-beta1
OTRS=2.0.0-beta2
OTRS=2.0.0-beta4
OTRS=2.0.0-beta5
OTRS=2.0.0-beta6
OTRS=2.0.1
OTRS=2.0.2
OTRS=2.0.3
OTRS=2.0.4
OTRS=2.0.5
OTRS=2.1.0-beta1
OTRS=2.1.0-beta2
OTRS=2.1.1
OTRS=2.1.2
OTRS=2.1.3
OTRS=2.1.4
OTRS=2.1.5
OTRS=2.1.6
OTRS=2.1.7
OTRS=2.1.8
OTRS=2.1.9
OTRS=2.2.0-beta1
OTRS=2.2.0-beta2
OTRS=2.2.0-beta3
OTRS=2.2.0-beta4
OTRS=2.2.0-rc1
OTRS=2.2.1
OTRS=2.2.2
OTRS=2.2.3
OTRS=2.2.4
OTRS=2.2.5
OTRS=2.2.6
OTRS=2.2.7
OTRS=2.2.8
OTRS=2.2.9
OTRS=2.3.0-beta1
OTRS=2.3.0-beta2
OTRS=2.3.0-beta3
OTRS=2.3.0-beta4
OTRS=2.3.0-rc1
OTRS=2.3.1
OTRS=2.3.2
OTRS=2.3.3
OTRS=2.3.4
OTRS=2.3.5
OTRS=2.3.6
OTRS=2.4.0-beta1
OTRS=2.4.0-beta2
OTRS=2.4.0-beta3
OTRS=2.4.0-beta4
OTRS=2.4.0-beta5
OTRS=2.4.0-beta6
OTRS=2.4.1
OTRS=2.4.2

Remedy

http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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Reference Links

Frequently Asked Questions

  • What is the severity of CVE-2009-5055?

    CVE-2009-5055 is classified with a medium severity level as it allows bypass of access controls.

  • How do I fix CVE-2009-5055?

    To fix CVE-2009-5055, upgrade to OTRS version 2.4.4 or later.

  • What types of systems are affected by CVE-2009-5055?

    CVE-2009-5055 affects all versions of OTRS prior to 2.4.4, including specific beta and release candidates.

  • What impact does CVE-2009-5055 have on OTRS?

    CVE-2009-5055 allows remote authenticated users to access tickets they should not have permission to view.

  • Is there a workaround for CVE-2009-5055?

    There is no effective workaround for CVE-2009-5055 other than upgrading the software.

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