medium
6.5
CWE
264
Advisory Published
Updated

CVE-2010-4763

First published: Fri Mar 18 2011(Updated: )

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
OTRS=2.4.0-beta6
OTRS=2.4.0-beta5
OTRS=2.0.0-beta4
OTRS=2.0.0-beta2
OTRS=2.3.0-beta2
OTRS=2.4.1
OTRS=2.1.3
OTRS=2.2.4
OTRS=2.2.5
OTRS=1.0.2
OTRS=2.4.5
OTRS=2.3.5
OTRS=2.1.8
OTRS=1.1.1
OTRS=2.3.0-beta1
OTRS=0.5-beta1
OTRS=1.2.0-beta2
OTRS=1.2.0-beta3
OTRS=1.3.1
OTRS=2.2.0-beta3
OTRS=2.0.0-beta5
OTRS=2.1.5
OTRS=2.3.4
OTRS=2.1.2
OTRS=0.5-beta4
OTRS=0.5-beta7
OTRS=2.4.6
OTRS=1.3.0-beta4
OTRS=2.2.0-beta4
OTRS=2.4.0-beta3
OTRS=2.0.3
OTRS=1.1.0-rc1
OTRS=1.1-rc1
OTRS=0.5-beta2
OTRS=2.1.0-beta1
OTRS=2.3.0-beta4
OTRS=1.2.1
OTRS=2.2.0-beta1
OTRS=2.2.6
OTRS=2.4.9
OTRS=2.3.3
OTRS=2.0.0
OTRS=1.1.4
OTRS=0.5-beta6
OTRS=2.2.0-beta2
OTRS=0.5-beta3
OTRS=1.2.3
OTRS=2.4.0-beta2
OTRS=2.2.2
OTRS=2.4.3
OTRS=2.3.1
OTRS=1.0.1
OTRS=1.2.4
OTRS=2.0.0-beta1
OTRS=2.0.5
OTRS=1.1.2
OTRS=2.2.0-rc1
OTRS=0.5-beta8
OTRS=2.2.9
OTRS=2.1.6
OTRS=1.3.2
OTRS=2.1.0-beta2
OTRS<=2.4.10
OTRS=1.2.2
OTRS=2.4.0-beta4
OTRS=1.0-rc1
OTRS=1.3.0-beta1
OTRS=2.4.4
OTRS=2.1.7
OTRS=2.4.2
OTRS=2.0.4
OTRS=1.3.0-beta3
OTRS=1.3.0-beta2
OTRS=2.1.9
OTRS=2.2.7
OTRS=2.2.1
OTRS=1.1.3
OTRS=2.1.4
OTRS=2.4.8
OTRS=1.0.0
OTRS=2.3.2
OTRS=2.3.0-rc1
OTRS=2.1.1
OTRS=2.0.2
OTRS=2.0.1
OTRS=2.4.0-beta1
OTRS=1.1.0-rc2
OTRS=2.2.3
OTRS=2.4.7
OTRS=2.3.0-beta3
OTRS=2.0.0-beta6
OTRS=1.3.3
OTRS=2.2.8
OTRS=1.0-rc2
OTRS=2.3.6
OTRS=1.0-rc3
OTRS=1.2.0-beta1
OTRS=0.5-beta5

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Reference Links

Frequently Asked Questions

  • What is the severity of CVE-2010-4763?

    The severity of CVE-2010-4763 is considered medium as it allows authenticated users to bypass ACL restrictions.

  • How do I fix CVE-2010-4763?

    To fix CVE-2010-4763, you should upgrade to OTRS version 3.0.0-beta1 or later.

  • What software versions are affected by CVE-2010-4763?

    CVE-2010-4763 affects multiple OTRS versions, specifically all versions prior to 3.0.0-beta1.

  • What kind of vulnerability is CVE-2010-4763?

    CVE-2010-4763 is an access control vulnerability that allows unauthorized ticket access.

  • Can CVE-2010-4763 affect customer data?

    Yes, CVE-2010-4763 can potentially expose customer ticket data and status to unauthorized users.

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