medium
4.3
CWE
20
Advisory Published
Updated

CVE-2010-4766: Input Validation

First published: Fri Mar 18 2011(Updated: )

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
OTRS=2.4.0-beta6
OTRS=2.4.0-beta5
OTRS=2.0.0-beta4
OTRS=2.0.0-beta2
OTRS=2.3.0-beta2
OTRS=2.4.1
OTRS=2.1.3
OTRS=2.2.4
OTRS=2.2.5
OTRS<=2.4.6
OTRS=1.0.2
OTRS=2.4.5
OTRS=2.3.5
OTRS=2.1.8
OTRS=1.1.1
OTRS=2.3.0-beta1
OTRS=0.5-beta1
OTRS=1.2.0-beta2
OTRS=1.2.0-beta3
OTRS=1.3.1
OTRS=2.2.0-beta3
OTRS=2.0.0-beta5
OTRS=2.1.5
OTRS=2.3.4
OTRS=2.1.2
OTRS=0.5-beta4
OTRS=0.5-beta7
OTRS=1.3.0-beta4
OTRS=2.2.0-beta4
OTRS=2.4.0-beta3
OTRS=2.0.3
OTRS=1.1.0-rc1
OTRS=1.1-rc1
OTRS=0.5-beta2
OTRS=2.1.0-beta1
OTRS=2.3.0-beta4
OTRS=1.2.1
OTRS=2.2.0-beta1
OTRS=2.2.6
OTRS=2.3.3
OTRS=2.0.0
OTRS=1.1.4
OTRS=0.5-beta6
OTRS=2.2.0-beta2
OTRS=0.5-beta3
OTRS=1.2.3
OTRS=2.4.0-beta2
OTRS=2.2.2
OTRS=2.4.3
OTRS=2.3.1
OTRS=1.0.1
OTRS=1.2.4
OTRS=2.0.0-beta1
OTRS=2.0.5
OTRS=1.1.2
OTRS=2.2.0-rc1
OTRS=0.5-beta8
OTRS=2.2.9
OTRS=2.1.6
OTRS=1.3.2
OTRS=2.1.0-beta2
OTRS=1.2.2
OTRS=2.4.0-beta4
OTRS=1.0-rc1
OTRS=1.3.0-beta1
OTRS=2.4.4
OTRS=2.1.7
OTRS=2.4.2
OTRS=2.0.4
OTRS=1.3.0-beta3
OTRS=1.3.0-beta2
OTRS=2.1.9
OTRS=2.2.7
OTRS=2.2.1
OTRS=1.1.3
OTRS=2.1.4
OTRS=1.0.0
OTRS=2.3.2
OTRS=2.3.0-rc1
OTRS=2.1.1
OTRS=2.0.2
OTRS=2.0.1
OTRS=2.4.0-beta1
OTRS=1.1.0-rc2
OTRS=2.2.3
OTRS=2.3.0-beta3
OTRS=2.0.0-beta6
OTRS=1.3.3
OTRS=2.2.8
OTRS=1.0-rc2
OTRS=2.3.6
OTRS=1.0-rc3
OTRS=1.2.0-beta1
OTRS=0.5-beta5

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Reference Links

Frequently Asked Questions

  • What is the severity of CVE-2010-4766?

    CVE-2010-4766 has a medium severity level due to its potential to expose sensitive information via improperly handled inline images in forwarded messages.

  • How do I fix CVE-2010-4766?

    To fix CVE-2010-4766, update to a patched version of Open Ticket Request System (OTRS) 2.4.7 or later where the issue is resolved.

  • What kind of information can be exposed due to CVE-2010-4766?

    CVE-2010-4766 can expose potentially sensitive image information contained in HTML e-mail messages.

  • Which versions of OTRS are affected by CVE-2010-4766?

    CVE-2010-4766 affects OTRS versions before 2.4.7, including various beta and stable releases prior to that version.

  • Who might be affected by CVE-2010-4766?

    Users who rely on OTRS versions prior to 2.4.7 could be affected, as attackers may exploit the vulnerability to access sensitive image data.

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