medium
6
CWE
264
Advisory Published
Updated

CVE-2010-4768

First published: Fri Mar 18 2011(Updated: )

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
OTRS<=2.3.4
OTRS=0.5-beta1
OTRS=0.5-beta2
OTRS=0.5-beta3
OTRS=0.5-beta4
OTRS=0.5-beta5
OTRS=0.5-beta6
OTRS=0.5-beta7
OTRS=0.5-beta8
OTRS=1.0-rc1
OTRS=1.0-rc2
OTRS=1.0-rc3
OTRS=1.0.0
OTRS=1.0.1
OTRS=1.0.2
OTRS=1.1-rc1
OTRS=1.1.0-rc1
OTRS=1.1.0-rc2
OTRS=1.1.1
OTRS=1.1.2
OTRS=1.1.3
OTRS=1.1.4
OTRS=1.2.0-beta1
OTRS=1.2.0-beta2
OTRS=1.2.0-beta3
OTRS=1.2.1
OTRS=1.2.2
OTRS=1.2.3
OTRS=1.2.4
OTRS=1.3.0-beta1
OTRS=1.3.0-beta2
OTRS=1.3.0-beta3
OTRS=1.3.0-beta4
OTRS=1.3.1
OTRS=1.3.2
OTRS=1.3.3
OTRS=2.0.0
OTRS=2.0.0-beta1
OTRS=2.0.0-beta2
OTRS=2.0.0-beta4
OTRS=2.0.0-beta5
OTRS=2.0.0-beta6
OTRS=2.0.1
OTRS=2.0.2
OTRS=2.0.3
OTRS=2.0.4
OTRS=2.0.5
OTRS=2.1.0-beta1
OTRS=2.1.0-beta2
OTRS=2.1.1
OTRS=2.1.2
OTRS=2.1.3
OTRS=2.1.4
OTRS=2.1.5
OTRS=2.1.6
OTRS=2.1.7
OTRS=2.1.8
OTRS=2.1.9
OTRS=2.2.0-beta1
OTRS=2.2.0-beta2
OTRS=2.2.0-beta3
OTRS=2.2.0-beta4
OTRS=2.2.0-rc1
OTRS=2.2.1
OTRS=2.2.2
OTRS=2.2.3
OTRS=2.2.4
OTRS=2.2.5
OTRS=2.2.6
OTRS=2.2.7
OTRS=2.2.8
OTRS=2.2.9
OTRS=2.3.0-beta1
OTRS=2.3.0-beta2
OTRS=2.3.0-beta3
OTRS=2.3.0-beta4
OTRS=2.3.0-rc1
OTRS=2.3.1
OTRS=2.3.2
OTRS=2.3.3

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Reference Links

Frequently Asked Questions

  • What is the severity of CVE-2010-4768?

    CVE-2010-4768 has a severity rating of medium, as it allows remote authenticated users to bypass queue access restrictions.

  • How do I fix CVE-2010-4768?

    To fix CVE-2010-4768, upgrade to OTRS version 2.3.5 or later, where the issue is resolved.

  • Which versions are affected by CVE-2010-4768?

    CVE-2010-4768 affects OTRS versions before 2.3.5, including numerous beta and release candidate versions.

  • What are the potential risks of CVE-2010-4768?

    The risks associated with CVE-2010-4768 include unauthorized access and manipulation of tickets by users who should not have permissions.

  • Is there a patch available for CVE-2010-4768?

    There is no specific patch for CVE-2010-4768; upgrading to the fixed version is the recommended solution.

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