medium
4.3
CWE
79
Advisory Published
Updated

CVE-2012-2582: XSS

First published: Thu Aug 23 2012(Updated: )

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Credit: cret@cert.org

Affected SoftwareAffected VersionHow to fix
OTRS=2.4.0-beta1
OTRS=2.4.0-beta2
OTRS=2.4.0-beta3
OTRS=2.4.0-beta4
OTRS=2.4.0-beta5
OTRS=2.4.0-beta6
OTRS=2.4.1
OTRS=2.4.2
OTRS=2.4.3
OTRS=2.4.4
OTRS=2.4.5
OTRS=2.4.6
OTRS=2.4.7
OTRS=2.4.8
OTRS=2.4.9
OTRS=2.4.10
OTRS=2.4.11
OTRS=2.4.12
OTRS=3.0.0-beta1
OTRS=3.0.0-beta2
OTRS=3.0.0-beta3
OTRS=3.0.0-beta4
OTRS=3.0.0-beta5
OTRS=3.0.0-beta6
OTRS=3.0.0-beta7
OTRS=3.0.1
OTRS=3.0.2
OTRS=3.0.3
OTRS=3.0.4
OTRS=3.0.5
OTRS=3.0.6
OTRS=3.0.7
OTRS=3.0.8
OTRS=3.0.9
OTRS=3.0.10
OTRS=3.0.11
OTRS=3.0.12
OTRS=3.0.13
OTRS=3.0.14
OTRS=3.1.0
OTRS=3.1.1
OTRS=3.1.2
OTRS=3.1.3
OTRS=3.1.4
OTRS=3.1.5
OTRS=3.1.6
OTRS=3.1.7
OTRS=3.1.8
OTRS=2.1.0
OTRS=2.1.1
OTRS=2.1.2
OTRS=2.1.3
OTRS=2.1.4
OTRS=3.0.0
OTRS=3.0.1
OTRS=3.0.2
OTRS=3.0.3
OTRS=3.0.4
OTRS=3.0.5
OTRS=3.1.0
OTRS=3.1.1
OTRS=3.1.2
OTRS=3.1.3
OTRS=3.1.4
OTRS=3.1.5

Never miss a vulnerability like this again

Sign up to SecAlerts for real-time vulnerability data matched to your software, aggregated from hundreds of sources.

Read MoreStart Free Trial

Reference Links

Frequently Asked Questions

  • What are the impacts of CVE-2012-2582?

    CVE-2012-2582 allows remote attackers to inject arbitrary web scripts into vulnerable OTRS applications, potentially compromising user data and session integrity.

  • How do I mitigate CVE-2012-2582?

    To mitigate CVE-2012-2582, you should upgrade to OTRS versions 2.4.13 or later, 3.0.15 or later, or 3.1.9 or later.

  • Which OTRS versions are affected by CVE-2012-2582?

    CVE-2012-2582 affects OTRS versions 2.4.x prior to 2.4.13, 3.0.x prior to 3.0.15, 3.1.x prior to 3.1.9, and OTRS ITSM 2.1.x and 3.0.x prior to specified versions.

  • Is CVE-2012-2582 a critical risk to OTRS users?

    Yes, CVE-2012-2582 is considered a critical vulnerability due to its ability to allow XSS attacks.

  • What type of vulnerability is CVE-2012-2582 categorized as?

    CVE-2012-2582 is categorized as a cross-site scripting (XSS) vulnerability.

Company

Resources

Contact

SecAlerts Pty Ltd.
132 Wickham Terrace
Fortitude Valley,
QLD 4006, Australia
info@secalerts.co
By using SecAlerts services, you agree to our services end-user license agreement. This website is safeguarded by reCAPTCHA and governed by the Google Privacy Policy and Terms of Service. All names, logos, and brands of products are owned by their respective owners, and any usage of these names, logos, and brands for identification purposes only does not imply endorsement. If you possess any content that requires removal, please get in touch with us.
© 2025 SecAlerts Pty Ltd.
ABN: 70 645 966 203, ACN: 645 966 203