medium
6
CWE
264
Advisory Published
Updated

CVE-2014-9324

First published: Fri Dec 19 2014(Updated: )

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
OTRS Open Ticket Request System=3.2.0
OTRS Open Ticket Request System=3.2.1
OTRS Open Ticket Request System=3.2.2
OTRS Open Ticket Request System=3.2.3
OTRS Open Ticket Request System=3.2.4
OTRS Open Ticket Request System=3.2.5
OTRS Open Ticket Request System=3.2.6
OTRS Open Ticket Request System=3.2.7
OTRS Open Ticket Request System=3.2.8
OTRS Open Ticket Request System=3.2.9
OTRS Open Ticket Request System=3.2.10
OTRS Open Ticket Request System=3.2.11
OTRS Open Ticket Request System=3.2.12
OTRS Open Ticket Request System=3.2.13
OTRS Open Ticket Request System=3.2.14
OTRS Open Ticket Request System=3.2.15
OTRS Open Ticket Request System=3.2.16
OTRS Open Ticket Request System=3.3.0
OTRS Open Ticket Request System=3.3.1
OTRS Open Ticket Request System=3.3.2
OTRS Open Ticket Request System=3.3.3
OTRS Open Ticket Request System=3.3.4
OTRS Open Ticket Request System=3.3.5
OTRS Open Ticket Request System=3.3.6
OTRS Open Ticket Request System=3.3.7
OTRS Open Ticket Request System=3.3.8
OTRS Open Ticket Request System=3.3.9
OTRS Open Ticket Request System=3.3.10
OTRS Open Ticket Request System=4.0.0
OTRS Open Ticket Request System=4.0.1
OTRS Open Ticket Request System=4.0.2

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Reference Links

Frequently Asked Questions

  • What is the severity of CVE-2014-9324?

    CVE-2014-9324 is classified as a high severity vulnerability due to its ability to allow remote authenticated users to access and modify arbitrary tickets.

  • How do I fix CVE-2014-9324?

    To fix CVE-2014-9324, update OTRS Help Desk to version 3.2.17, 3.3.11 or 4.0.3 or later.

  • What versions of OTRS Help Desk are affected by CVE-2014-9324?

    CVE-2014-9324 affects OTRS Help Desk versions 3.2.x prior to 3.2.17, 3.3.x prior to 3.3.11, and 4.0.x prior to 4.0.3.

  • What impact does CVE-2014-9324 have on affected systems?

    The impact of CVE-2014-9324 is that it allows remote authenticated users to manipulate ticketing information, potentially leading to unauthorized access to sensitive information.

  • Who should be concerned about CVE-2014-9324?

    Organizations using affected versions of OTRS Help Desk should be concerned about CVE-2014-9324 and take immediate action to mitigate the risk.

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