CVE-2017-16854: Infoleak
First published: Fri Dec 08 2017(Updated: )
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Credit: cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| debian/otrs2 | 6.0.16-2 6.0.16-2+deb10u1 6.0.32-6 | |
| OTRS | >=3.3.0<=3.3.20 | |
| OTRS | >4.0.0<=4.0.26 | |
| OTRS | >=5.0.0<=5.0.24 | |
| OTRS | >=6.0.0<=6.0.1 | |
| Debian Debian Linux | =7.0 | |
| Debian Debian Linux | =8.0 | |
| Debian Debian Linux | =9.0 |
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Reference Links
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
- https://bugs.otrs.org/show_bug.cgi?id=13347
- https://github.com/OTRS/otrs/commit/867aba14900f17caacb0285a08b6981bbdbbe016
- https://github.com/OTRS/otrs/commit/8748d040058695fda5c9cfcb2a78d8947ed4188d
- https://github.com/OTRS/otrs/commit/e0deab303e3d0f7c860bba291410512734f4d6b0
- https://security-tracker.debian.org/tracker/CVE-2017-16854
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
- https://www.debian.org/security/2017/dsa-4066
Frequently Asked Questions
What is the severity of CVE-2017-16854?
The severity of CVE-2017-16854 is rated as medium with a score of 6.5.
How do I fix CVE-2017-16854?
To fix CVE-2017-16854, upgrade the OTRS software to a version above 6.0.1 or apply the relevant security patches.
What systems are affected by CVE-2017-16854?
CVE-2017-16854 affects OTRS versions 3.3.20, 4.0.26, 5.0.24, and 6.0.1 and earlier versions.
What is the nature of the vulnerability described in CVE-2017-16854?
CVE-2017-16854 allows logged-in customer attackers to disclose internal article information of their customer tickets.
Who should be concerned about CVE-2017-16854?
Organizations using affected versions of OTRS should be concerned about CVE-2017-16854 and take action to mitigate the vulnerability.
- collector/security-tracker-debian
- agent/type
- collector/nvd-index
- agent/software-canonical-lookup-request
- agent/weakness
- agent/severity
- agent/last-modified-date
- agent/references
- agent/author
- agent/softwarecombine
- agent/tags
- agent/description
- agent/first-publish-date
- agent/event
- package-manager/debian
- vendor/otrs
- canonical/otrs
- version/otrs/3.3.0
- version/otrs/3.3.20
- version/otrs/4.0.26
- version/otrs/5.0.0
- version/otrs/5.0.24
- version/otrs/6.0.0
- version/otrs/6.0.1
- vendor/debian
- canonical/debian debian linux
- version/debian debian linux/7.0
- version/debian debian linux/8.0
- version/debian debian linux/9.0