critical
9
CWE
78
Advisory Published
Updated

CVE-2017-16921: OS Command Injection

First published: Fri Dec 08 2017(Updated: )

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
debian/otrs2
6.0.16-2
6.0.16-2+deb10u1
6.0.32-6
OTRS=4.0.1
OTRS=4.0.2
OTRS=4.0.3
OTRS=4.0.4
OTRS=4.0.5
OTRS=4.0.6
OTRS=4.0.7
OTRS=4.0.8
OTRS=4.0.9
OTRS=4.0.10
OTRS=4.0.11
OTRS=4.0.12
OTRS=4.0.13
OTRS=4.0.14
OTRS=4.0.15
OTRS=4.0.16
OTRS=4.0.17
OTRS=4.0.18
OTRS=4.0.19
OTRS=4.0.20
OTRS=4.0.21
OTRS=4.0.22
OTRS=4.0.23
OTRS=4.0.24
OTRS=4.0.25
OTRS=4.0.26
OTRS=5.0.0
OTRS=5.0.0-alpha1
OTRS=5.0.0-beta1
OTRS=5.0.0-beta2
OTRS=5.0.0-beta3
OTRS=5.0.0-beta4
OTRS=5.0.0-beta5
OTRS=5.0.0-rc1
OTRS=5.0.1
OTRS=5.0.2
OTRS=5.0.3
OTRS=5.0.4
OTRS=5.0.5
OTRS=5.0.6
OTRS=5.0.7
OTRS=5.0.8
OTRS=5.0.9
OTRS=5.0.10
OTRS=5.0.11
OTRS=5.0.12
OTRS=5.0.13
OTRS=5.0.14
OTRS=5.0.15
OTRS=5.0.16
OTRS=5.0.17
OTRS=5.0.18
OTRS=5.0.19
OTRS=5.0.20
OTRS=5.0.21
OTRS=5.0.22
OTRS=5.0.23
OTRS=5.0.24
OTRS=6.0.0
OTRS=6.0.0-alpha1
OTRS=6.0.0-beta1
OTRS=6.0.0-beta2
OTRS=6.0.0-beta3
OTRS=6.0.0-beta4
OTRS=6.0.0-beta5
OTRS=6.0.0-rc1
OTRS=6.0.1
Debian GNU/Linux=7.0
Debian GNU/Linux=8.0
Debian GNU/Linux=9.0

Remedy

https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/

Never miss a vulnerability like this again

Sign up to SecAlerts for real-time vulnerability data matched to your software, aggregated from hundreds of sources.

Read MoreStart Free Trial

Reference Links

Company

Resources

Contact

SecAlerts Pty Ltd.
132 Wickham Terrace
Fortitude Valley,
QLD 4006, Australia
info@secalerts.co
By using SecAlerts services, you agree to our services end-user license agreement. This website is safeguarded by reCAPTCHA and governed by the Google Privacy Policy and Terms of Service. All names, logos, and brands of products are owned by their respective owners, and any usage of these names, logos, and brands for identification purposes only does not imply endorsement. If you possess any content that requires removal, please get in touch with us.
© 2025 SecAlerts Pty Ltd.
ABN: 70 645 966 203, ACN: 645 966 203