CVE-2018-10198: Infoleak
Published Jun 6, 2018
·Updated
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Affected Software
1 affected component
OTRS OTRS>=6.0.0<6.0.7
Remediation
Event History
Jun 6, 2018
CVE Published
via MITRE·08:00 PM
Data Sourced
via MITRE·08:00 PM
Description
Frequently Asked Questions
1
What is the severity of CVE-2018-10198?
CVE-2018-10198 is considered a medium severity vulnerability due to the potential unauthorized disclosure of internal ticket information.
2
How do I fix CVE-2018-10198?
To fix CVE-2018-10198, upgrade OTRS to version 6.0.7 or later.
3
Who is affected by CVE-2018-10198?
OTRS 6.0.x installations prior to 6.0.7 that allow customers to view ticket overviews are affected by CVE-2018-10198.
4
What type of vulnerability is CVE-2018-10198?
CVE-2018-10198 is a disclosure vulnerability that affects customer ticket information.
5
What can an attacker do with CVE-2018-10198?
An attacker can disclose internal article information related to their own customer tickets if they are logged in.