CVE-2018-16586
First published: Fri Sep 28 2018(Updated: )
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Credit: cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| debian/otrs2 | 6.0.16-2 6.0.16-2+deb10u1 6.0.32-6 | |
| OTRS | >=4.0.0<4.0.32 | |
| OTRS | >=5.0.0<5.0.30 | |
| OTRS | >=6.0.0<6.0.11 | |
| Debian | =8.0 | |
| Debian | =9.0 |
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Reference Links
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
- https://www.debian.org/security/2018/dsa-4317
- https://security-tracker.debian.org/tracker/CVE-2018-16586
Frequently Asked Questions
What is the severity of CVE-2018-16586?
CVE-2018-16586 is classified as a moderate severity vulnerability that can lead to information exposure.
How do I fix CVE-2018-16586?
To mitigate CVE-2018-16586, upgrade to OTRS version 6.0.16-2, 6.0.32-6 or a later secure version as specified in the vendor advisory.
What systems are affected by CVE-2018-16586?
CVE-2018-16586 affects Open Ticket Request System versions before 4.0.32, 5.0.30, and 6.0.11.
What kind of attack is described in CVE-2018-16586?
CVE-2018-16586 allows an attacker to exploit the system by sending a malicious email that can cause external resources to be loaded.
Is there a workaround for CVE-2018-16586?
The recommended approach is to apply the necessary update, as no effective workaround is documented for CVE-2018-16586.
- collector/security-tracker-debian
- agent/type
- agent/remedy
- collector/mitre-cve
- source/MITRE
- agent/severity
- agent/last-modified-date
- agent/author
- agent/references
- agent/description
- agent/first-publish-date
- agent/event
- agent/source
- agent/softwarecombine
- agent/tags
- collector/nvd-index
- agent/software-canonical-lookup-request
- package-manager/debian
- vendor/otrs
- canonical/otrs
- version/otrs/4.0.0
- version/otrs/5.0.0
- version/otrs/6.0.0
- vendor/debian
- canonical/debian
- version/debian/8.0
- version/debian/9.0