CVE-2018-16586: Medium severity otrs faq vulnerability
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Affected Software
Remediation
Event History
Frequently Asked Questions
What is the severity of CVE-2018-16586?
CVE-2018-16586 is classified as a moderate severity vulnerability that can lead to information exposure.
How do I fix CVE-2018-16586?
To mitigate CVE-2018-16586, upgrade to OTRS version 6.0.16-2, 6.0.32-6 or a later secure version as specified in the vendor advisory.
What systems are affected by CVE-2018-16586?
CVE-2018-16586 affects Open Ticket Request System versions before 4.0.32, 5.0.30, and 6.0.11.
What kind of attack is described in CVE-2018-16586?
CVE-2018-16586 allows an attacker to exploit the system by sending a malicious email that can cause external resources to be loaded.
Is there a workaround for CVE-2018-16586?
The recommended approach is to apply the necessary update, as no effective workaround is documented for CVE-2018-16586.