CVE-2018-16587: Input Validation
First published: Fri Sep 28 2018(Updated: )
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Credit: cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| debian/otrs2 | 6.0.16-2 6.0.16-2+deb10u1 6.0.32-6 | |
| OTRS | >=4.0.0<4.0.32 | |
| OTRS | >=5.0.0<5.0.30 | |
| OTRS | >=6.0.0<6.0.11 | |
| Debian | =8.0 | |
| Debian | =9.0 |
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Reference Links
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
- https://security-tracker.debian.org/tracker/CVE-2018-16587
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
- https://www.debian.org/security/2018/dsa-4317
Frequently Asked Questions
What is the severity of CVE-2018-16587?
CVE-2018-16587 has a high severity rating due to the risk of arbitrary file deletion by an attacker.
How do I fix CVE-2018-16587?
To fix CVE-2018-16587, upgrade your OTRS system to versions 4.0.32, 5.0.30, or 6.0.11 and later.
Which versions of OTRS are affected by CVE-2018-16587?
CVE-2018-16587 affects OTRS versions prior to 4.0.32, 5.0.30, and 6.0.11.
Can CVE-2018-16587 lead to data compromise?
Yes, CVE-2018-16587 can lead to data compromise through the deletion of sensitive files.
What type of attack is associated with CVE-2018-16587?
CVE-2018-16587 is associated with a malicious email attack targeting OTRS systems.
- collector/security-tracker-debian
- agent/type
- agent/remedy
- collector/mitre-cve
- source/MITRE
- agent/severity
- agent/weakness
- agent/last-modified-date
- agent/author
- agent/references
- agent/description
- agent/first-publish-date
- agent/event
- agent/source
- agent/softwarecombine
- agent/tags
- collector/nvd-index
- agent/software-canonical-lookup-request
- package-manager/debian
- vendor/otrs
- canonical/otrs
- version/otrs/4.0.0
- version/otrs/5.0.0
- version/otrs/6.0.0
- vendor/debian
- canonical/debian
- version/debian/8.0
- version/debian/9.0