CVE-2019-12248
First published: Mon Jun 17 2019(Updated: )
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
Credit: cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| OTRS | >=5.0.0<=5.0.36 | |
| OTRS | >=6.0.0<=6.0.19 | |
| OTRS | >=7.0.0<=7.0.7 | |
| Debian GNU/Linux | =8.0 |
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Reference Links
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://www.otrs.com/category/release-and-security-notes-en/
Frequently Asked Questions
What is the severity of CVE-2019-12248?
CVE-2019-12248 is considered a medium severity vulnerability that could allow an attacker to exploit the system through malicious email.
How do I fix CVE-2019-12248?
To fix CVE-2019-12248, it is recommended to update OTRS to version 7.0.8, 6.0.20, or 5.0.37 or apply the relevant patches provided by OTRS.
What versions are affected by CVE-2019-12248?
CVE-2019-12248 affects OTRS versions 5.0.0 through 5.0.36, 6.0.0 through 6.0.19, and 7.0.0 through 7.0.7.
What type of attack is described in CVE-2019-12248?
CVE-2019-12248 describes an attack where a malicious email could cause issues when quoted by a logged-in agent user in OTRS.
Is there any workaround for CVE-2019-12248?
A potential workaround for CVE-2019-12248 is to restrict email quoting functionality or limit the exposure of OTRS to untrusted email sources until a patch is applied.
- agent/references
- agent/type
- collector/mitre-cve
- source/MITRE
- agent/last-modified-date
- agent/severity
- agent/description
- agent/event
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- agent/source
- agent/author
- collector/nvd-api
- agent/software-canonical-lookup-request
- agent/softwarecombine
- agent/tags
- collector/nvd-index
- vendor/otrs
- canonical/otrs
- version/otrs/5.0.0
- version/otrs/5.0.36
- version/otrs/6.0.0
- version/otrs/6.0.19
- version/otrs/7.0.0
- version/otrs/7.0.7
- vendor/debian
- canonical/debian gnu/linux
- version/debian gnu/linux/8.0