CVE-2019-18179

First published: Mon Jan 06 2020(Updated: )

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Credit: cve@mitre.org cve@mitre.org

Affected Software	Affected Version	How to fix
Otrs Otrs	>=5.0.0<=5.0.38
Otrs Otrs	>=6.0.0<=6.0.23
Otrs Otrs	>=7.0.0<=7.0.12
Debian Debian Linux	=8.0
openSUSE Backports SLE	=15.0
openSUSE Backports SLE	=15.0-sp1
openSUSE Backports SLE	=15.0-sp2
openSUSE Leap	=15.1
openSUSE Leap	=15.2

Remedy

https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/

Never miss a vulnerability like this again

Company

Resources

Contact

SecAlerts Pty Ltd.
132 Wickham Terrace
Fortitude Valley,
QLD 4006, Australia
info@secalerts.co

By using SecAlerts services, you agree to our services end-user license agreement. This website is safeguarded by reCAPTCHA and governed by the Google Privacy Policy and Terms of Service. All names, logos, and brands of products are owned by their respective owners, and any usage of these names, logos, and brands for identification purposes only does not imply endorsement. If you possess any content that requires removal, please get in touch with us.