CVE-2019-9752: XSS
First published: Wed Mar 13 2019(Updated: )
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
Credit: cve@mitre.org cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| OTRS | >=5.0.0<5.0.34 | |
| OTRS | >=6.0.0<6.0.16 | |
| OTRS | >=7.0.0<7.0.4 | |
| openSUSE Backports | =15.0-sp1 | |
| openSUSE Backports | =15.0-sp2 | |
| SUSE Linux | =15.1 | |
| SUSE Linux | =15.2 |
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Reference Links
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework
- https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html
Frequently Asked Questions
What is the severity of CVE-2019-9752?
CVE-2019-9752 is classified as a high severity vulnerability due to the risk of arbitrary JavaScript execution in the context of the OTRS application.
How do I fix CVE-2019-9752?
To fix CVE-2019-9752, you should upgrade to OTRS version 5.0.34, 6.0.16, or 7.0.4 respectively, or apply relevant patches provided by the vendor.
Who is affected by CVE-2019-9752?
CVE-2019-9752 affects users of OTRS versions earlier than 5.0.34, 6.0.16, and 7.0.4, specifically agents and customers logged into the system.
What kind of attack is associated with CVE-2019-9752?
CVE-2019-9752 involves an attacker leveraging a logged-in session to upload crafted resources that can execute JavaScript within OTRS.
What are the potential impacts of CVE-2019-9752?
The potential impacts of CVE-2019-9752 include unauthorized access to sensitive data and compromise of user sessions through JavaScript execution.
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- version/otrs/5.0.0
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- version/opensuse backports/15.0-sp1
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- version/suse linux/15.2