CVE-2019-9892
First published: Tue May 21 2019(Updated: )
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Credit: cve@mitre.org
| Affected Software | Affected Version | How to fix |
|---|---|---|
| OTRS | >=5.0.0<=5.0.34 | |
| OTRS | >=6.0.0<=6.0.17 | |
| OTRS | >=7.0.0<=7.0.6 | |
| Debian GNU/Linux | =8.0 |
Never miss a vulnerability like this again
Sign up to SecAlerts for real-time vulnerability data matched to your software, aggregated from hundreds of sources.
Reference Links
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
- https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html
Frequently Asked Questions
What is the severity of CVE-2019-9892?
CVE-2019-9892 is rated as a medium severity vulnerability.
How do I fix CVE-2019-9892?
To fix CVE-2019-9892, update OTRS to version 5.0.35, 6.0.18, or 7.0.7 or later.
What is affected by CVE-2019-9892?
CVE-2019-9892 affects OTRS versions 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6.
Who can exploit CVE-2019-9892?
An attacker who is logged into OTRS as an agent user with appropriate permissions can exploit CVE-2019-9892.
What kind of vulnerability is CVE-2019-9892?
CVE-2019-9892 is an XML external entity injection vulnerability that allows reading of arbitrary files.
- agent/type
- collector/mitre-cve
- source/MITRE
- agent/last-modified-date
- agent/references
- agent/severity
- agent/author
- agent/weakness
- agent/event
- agent/first-publish-date
- agent/description
- agent/source
- agent/softwarecombine
- agent/tags
- collector/nvd-index
- agent/software-canonical-lookup-request
- vendor/otrs
- canonical/otrs
- version/otrs/5.0.0
- version/otrs/5.0.34
- version/otrs/6.0.0
- version/otrs/6.0.17
- version/otrs/7.0.0
- version/otrs/7.0.6
- vendor/debian
- canonical/debian gnu/linux
- version/debian gnu/linux/8.0