CWE
862
Advisory Published
Updated

CVE-2020-14213

First published: Tue Jun 16 2020(Updated: )

In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).

Credit: cve@mitre.org

Affected SoftwareAffected VersionHow to fix
Zammad Zammad<3.3.1

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Frequently Asked Questions

  • What is the vulnerability ID for this issue?

    The vulnerability ID for this issue is CVE-2020-14213.

  • What is the severity of CVE-2020-14213?

    The severity of CVE-2020-14213 is medium with a CVSS score of 5.4.

  • How can a Customer access ticket information that should only be available to an Agent?

    In Zammad before 3.3.1, a vulnerability allows Customers to access ticket information that should only be available to Agents, such as reading internal data, splitting, or merging.

  • What software versions are affected by CVE-2020-14213?

    Zammad versions up to, but excluding, 3.3.1 are affected by CVE-2020-14213.

  • Is there a fix available for CVE-2020-14213?

    Yes, upgrading to Zammad version 3.3.1 or later will fix CVE-2020-14213.

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