What is the severity of CVE-2020-1767?

CVE-2020-1767 is classified as a medium severity vulnerability due to the potential for unauthorized message manipulation.

How do I fix CVE-2020-1767?

To fix CVE-2020-1767, upgrade OTRS to versions 6.0.25 or later, or 7.0.14 or later.

What software is affected by CVE-2020-1767?

CVE-2020-1767 affects OTRS Community Edition versions 6.0.0 to 6.0.24 and 7.0.0 to 7.0.13.

What kind of vulnerability is CVE-2020-1767?

CVE-2020-1767 is a message spoofing vulnerability that allows an unauthorized agent to send messages on behalf of another agent.

Can CVE-2020-1767 impact customer trust?

Yes, CVE-2020-1767 can significantly impact customer trust as customers may receive messages that are not from the intended sender.

Vulnerability/
CVE-2020-1767

medium

4.3

10/1/2020

4/8/2024

CVE-2020-1767: Possible to send drafted messages as wrong agent

First published: Fri Jan 10 2020(Updated: )

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
OTRS	>=6.0.0<=6.0.24
OTRS	>=7.0.0<=7.0.13
Debian GNU/Linux	=8.0

Remedy

Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25

Remedy

Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/5f488fd6c809064ee49def3a432030258d211570

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Reference Links

Frequently Asked Questions

What is the severity of CVE-2020-1767?
CVE-2020-1767 is classified as a medium severity vulnerability due to the potential for unauthorized message manipulation.
How do I fix CVE-2020-1767?
To fix CVE-2020-1767, upgrade OTRS to versions 6.0.25 or later, or 7.0.14 or later.
What software is affected by CVE-2020-1767?
CVE-2020-1767 affects OTRS Community Edition versions 6.0.0 to 6.0.24 and 7.0.0 to 7.0.13.
What kind of vulnerability is CVE-2020-1767?
CVE-2020-1767 is a message spoofing vulnerability that allows an unauthorized agent to send messages on behalf of another agent.
Can CVE-2020-1767 impact customer trust?
Yes, CVE-2020-1767 can significantly impact customer trust as customers may receive messages that are not from the intended sender.

agent/type
collector/mitre-cve
source/MITRE
agent/references
agent/title
agent/remedy
agent/severity
agent/last-modified-date
agent/description
agent/first-publish-date
agent/event
agent/source
agent/author
collector/nvd-api
agent/software-canonical-lookup-request
agent/softwarecombine
agent/tags
collector/nvd-index
vendor/otrs
canonical/otrs
version/otrs/6.0.0
version/otrs/6.0.24
version/otrs/7.0.0
version/otrs/7.0.13
vendor/debian
canonical/debian gnu/linux
version/debian gnu/linux/8.0

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