CVE-2020-1768: External Interface does not invalidate session
First published: Fri Feb 07 2020(Updated: )
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
Credit: security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| OTRS | >=7.0.0<=7.0.14 |
Remedy
Upgrade to OTRS 7.0.15
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Frequently Asked Questions
What is the severity of CVE-2020-1768?
CVE-2020-1768 is rated as a medium severity vulnerability.
How do I fix CVE-2020-1768?
To fix CVE-2020-1768, upgrade OTRS to version 7.0.15 or later.
What software is affected by CVE-2020-1768?
CVE-2020-1768 affects OTRS versions 7.0.14 and earlier.
What is the impact of CVE-2020-1768?
CVE-2020-1768 can prevent the SessionMaxIdleTime from being reached due to excessive background calls.
When was CVE-2020-1768 disclosed?
CVE-2020-1768 was disclosed in April 2020.
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