CVE-2020-1770: Information disclosure in support bundle files
First published: Fri Mar 27 2020(Updated: )
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Credit: security@otrs.com security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| Otrs Otrs | >=5.0.0<=5.0.41 | |
| Otrs Otrs | >=6.0.0<=6.0.26 | |
| Otrs Otrs | >=7.0.0<=7.0.15 | |
| openSUSE Backports SLE | =15.0 | |
| openSUSE Backports SLE | =15.0-sp1 | |
| openSUSE Backports SLE | =15.0-sp2 | |
| openSUSE Leap | =15.1 | |
| openSUSE Leap | =15.2 | |
| Debian Debian Linux | =8.0 |
Remedy
Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42. Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95 Patch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d
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Reference Links
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-07/
Frequently Asked Questions
What is the vulnerability ID?
The vulnerability ID is CVE-2020-1770.
What is the severity of CVE-2020-1770?
CVE-2020-1770 has a severity rating of medium (4.3).
Which versions of ((OTRS)) Community Edition are affected by CVE-2020-1770?
CVE-2020-1770 affects ((OTRS)) Community Edition versions 5.0.41 and prior, 6.0.26 and prior.
Which versions of OTRS are affected by CVE-2020-1770?
CVE-2020-1770 affects OTRS versions 7.0.15 and prior.
How can I mitigate the vulnerability in ((OTRS)) Community Edition?
To mitigate the vulnerability in ((OTRS)) Community Edition, update to version 5.0.42 or 6.0.27.
How can I mitigate the vulnerability in OTRS?
To mitigate the vulnerability in OTRS, update to version 7.0.16.
What is the Common Weakness Enumeration (CWE) for CVE-2020-1770?
CVE-2020-1770 is associated with CWE-200 and CWE-201.
- collector/nvd-index
- collector/nvd-api
- agent/author
- agent/references
- agent/type
- agent/softwarecombine
- collector/mitre-cve
- source/MITRE
- agent/title
- agent/remedy
- agent/weakness
- agent/severity
- agent/last-modified-date
- agent/tags
- agent/description
- agent/first-publish-date
- agent/event
- vendor/otrs
- canonical/otrs otrs
- version/otrs otrs/5.0.0
- version/otrs otrs/5.0.41
- version/otrs otrs/6.0.0
- version/otrs otrs/6.0.26
- version/otrs otrs/7.0.0
- version/otrs otrs/7.0.15
- vendor/opensuse
- canonical/opensuse backports sle
- version/opensuse backports sle/15.0
- version/opensuse backports sle/15.0-sp1
- version/opensuse backports sle/15.0-sp2
- canonical/opensuse leap
- version/opensuse leap/15.1
- version/opensuse leap/15.2
- vendor/debian
- canonical/debian debian linux
- version/debian debian linux/8.0