CVE-2020-2004: GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs
First published: Wed May 13 2020(Updated: )
Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
Credit: psirt@paloaltonetworks.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| Paloaltonetworks Globalprotect | >=5.0.0<5.0.9 | |
| Paloaltonetworks Globalprotect | >=5.0.0<5.0.9 | |
| Paloaltonetworks Globalprotect | >=5.1.0<5.1.2 | |
| Paloaltonetworks Globalprotect | >=5.1.0<5.1.2 |
Remedy
This issue is fixed in GlobalProtect app 5.0.9; GlobalProtect app 5.1.2; and all later GlobalProtect app versions. GlobalProtect app 4.1 is now End-of-life as of March 1, 2020 and is no longer covered by our Product Security Assurance policies.
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Reference Links
Frequently Asked Questions
What is the vulnerability CVE-2020-2004?
CVE-2020-2004 is a vulnerability in the GlobalProtect app for MacOS and Windows that can cause a user's password to be logged in clear text in the PanGPS.log diagnostic file.
What are the affected software versions of CVE-2020-2004?
The affected software versions of CVE-2020-2004 include GlobalProtect for MacOS and Windows versions 5.0.0 to 5.0.9 and versions 5.1.0 to 5.1.2.
What are the conditions for CVE-2020-2004 to occur?
For CVE-2020-2004 to occur, the following conditions must be true: (1) The GlobalProtect app is being used for MacOS or Windows, and (2) logs are being collected for troubleshooting.
What is the severity of CVE-2020-2004?
The severity of CVE-2020-2004 is medium, with a severity value of 5.5.
How can I fix CVE-2020-2004?
To fix CVE-2020-2004, update the GlobalProtect app for MacOS and Windows to a version that is not affected by the vulnerability.
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- vendor/paloaltonetworks
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