CVE-2021-21435: Information exposure in PDF export
First published: Mon Feb 08 2021(Updated: )
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
Credit: security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| Otrs Otrs | >=6.0.0<=6.0.30 | |
| Otrs Otrs | >=7.0.0<=7.0.23 | |
| Otrs Otrs | >=8.0.0<=8.0.10 |
Remedy
Update to OTRS 8.0.11 or OTRS 7.0.24.
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Frequently Asked Questions
What is the vulnerability ID?
The vulnerability ID is CVE-2021-21435.
What is the severity of CVE-2021-21435?
The severity of CVE-2021-21435 is medium (severity value: 6.5).
Which software versions are affected by CVE-2021-21435?
OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions are affected by CVE-2021-21435.
How does CVE-2021-21435 affect OTRS AG OTRS?
CVE-2021-21435 allows Bcc fields and agent personal information to be shown when a customer prints the ticket (PDF) via the external interface.
Where can I find more information about CVE-2021-21435?
You can find more information about CVE-2021-21435 in the OTRS Security Advisory 2021-02: [OTRS Security Advisory 2021-02](https://otrs.com/release-notes/otrs-security-advisory-2021-02/).
- collector/nvd-index
- agent/type
- agent/softwarecombine
- collector/mitre-cve
- source/MITRE
- agent/title
- agent/weakness
- agent/last-modified-date
- agent/references
- agent/remedy
- agent/severity
- agent/author
- agent/description
- agent/first-publish-date
- agent/event
- agent/tags
- vendor/otrs
- canonical/otrs otrs
- version/otrs otrs/6.0.0
- version/otrs otrs/6.0.30
- version/otrs otrs/7.0.0
- version/otrs otrs/7.0.23
- version/otrs otrs/8.0.0
- version/otrs otrs/8.0.10