CVE-2021-21436: Agent is able to link customer's Config Items without permission
First published: Mon Feb 08 2021(Updated: )
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
Credit: security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| Otrs Cis In Customer Frontend | >=7.0.0<=7.0.14 |
Remedy
Update to OTRSCIsInCustomerFrontend 7.0.15.
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Frequently Asked Questions
What is CVE-2021-21436?
CVE-2021-21436 is a vulnerability that allows agents to see and link Config Items without permissions in OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
How does CVE-2021-21436 affect OTRS?
CVE-2021-21436 allows agents to see and link Config Items without permissions in OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
What is the severity of CVE-2021-21436?
CVE-2021-21436 has a severity keyword of 'medium' and a severity value of 4.3.
How can I fix CVE-2021-21436?
To fix CVE-2021-21436, upgrade to OTRS AG OTRSCIsInCustomerFrontend 7.0.15 or a later version.
Where can I find more information about CVE-2021-21436?
More information about CVE-2021-21436 can be found at the following link: [OTRS Security Advisory 2021-04](https://otrs.com/release-notes/otrs-security-advisory-2021-04/).
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- agent/weakness
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- agent/title
- agent/last-modified-date
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- vendor/otrs
- canonical/otrs cis in customer frontend
- version/otrs cis in customer frontend/7.0.0
- version/otrs cis in customer frontend/7.0.14