CWE
862 264
Advisory Published
Updated

CVE-2021-21437: Config Items are shown to users without permission

First published: Mon Mar 22 2021(Updated: )

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Credit: security@otrs.com

Affected SoftwareAffected VersionHow to fix
Otrs Itsmconfigurationmanagement>=7.0.0<=7.0.24
Otrs Otrscisincustomerfrontend>=7.0.0<=7.0.15

Remedy

Update to ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 7.0.16.

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Frequently Asked Questions

  • What is the vulnerability ID for this issue?

    The vulnerability ID for this issue is CVE-2021-21437.

  • What is the severity of CVE-2021-21437?

    The severity of CVE-2021-21437 is medium with a severity value of 4.3.

  • Which software versions are affected by CVE-2021-21437?

    OTRSCIsInCustomerFrontend versions 7.0.15 and prior, and ITSMConfigurationManagement versions 7.0.24 and prior are affected by CVE-2021-21437.

  • What is the impact of CVE-2021-21437?

    Agents are able to see linked Config Items without permissions, which are defined in General Catalog.

  • How can I fix CVE-2021-21437?

    Upgrade to a version of OTRSCIsInCustomerFrontend or ITSMConfigurationManagement that is not affected by CVE-2021-21437.

Contact

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