CVE-2021-21443: Infoleak
First published: Mon Jul 26 2021(Updated: )
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Credit: security@otrs.com security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| Otrs Otrs | >=6.0.0<=6.0.32 | |
| Otrs Otrs | >=7.0.0<=7.0.27 |
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Reference Links
Frequently Asked Questions
What is CVE-2021-21443?
CVE-2021-21443 is a vulnerability that allows agents to list customer user emails without required permissions in the bulk action screen.
Which versions of OTRS are affected by CVE-2021-21443?
OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
What is the severity of CVE-2021-21443?
The severity of CVE-2021-21443 is medium with a CVSS score of 4.3.
How can I fix CVE-2021-21443?
To fix CVE-2021-21443, upgrade to OTRS AG ((OTRS)) Community Edition version 6.0.32 or later, or upgrade OTRS AG OTRS version to 7.0.27 or later.
Where can I find more information about CVE-2021-21443?
You can find more information about CVE-2021-21443 in the following references: [Debian LTS Announce](https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html) and [OTRS Security Advisory 2021-13](https://otrs.com/release-notes/otrs-security-advisory-2021-13/).
- collector/nvd-api
- collector/nvd-index
- agent/weakness
- agent/severity
- agent/references
- agent/author
- agent/tags
- agent/type
- agent/event
- agent/description
- agent/first-publish-date
- agent/softwarecombine
- agent/last-modified-date
- vendor/otrs
- canonical/otrs otrs
- version/otrs otrs/6.0.0
- version/otrs otrs/6.0.32
- version/otrs otrs/7.0.0
- version/otrs otrs/7.0.27