What is CVE-2021-35254?

CVE-2021-35254 is a vulnerability reported in SolarWinds WebHelpDesk where an input that was not sanitized, which has now been removed to prevent misuse.

What software is affected by CVE-2021-35254?

SolarWinds WebHelpDesk versions up to and including 12.7.8 are affected by CVE-2021-35254.

How severe is CVE-2021-35254?

CVE-2021-35254 has a severity rating of 8.8 (high).

How can I fix CVE-2021-35254?

To fix CVE-2021-35254, update SolarWinds WebHelpDesk to version 12.7.8 Hotfix 1 or later.

Where can I find more information about CVE-2021-35254?

You can find more information about CVE-2021-35254 in the SolarWinds support article [Web Help Desk 12.7.8 Hotfix 1 Release Notes](https://support.solarwinds.com/SuccessCenter/s/article/Web-Help-Desk-12-7-8-Hotfix-1-Release-Notes?language=en_US) and the SolarWinds security advisory for [CVE-2021-35254](https://www.solarwinds.com/trust-center/security-advisories/CVE-2021-35254).

Vulnerability/
CVE-2021-35254

high

8.8

CWE

25/3/2022

4/8/2024

CVE-2021-35254: Authenticated Remote Code Execution in WebHelpDesk 12.7.8

First published: Fri Mar 25 2022(Updated: )

SolarWinds received a report of a vulnerability related to an input that was not sanitized in WebHelpDesk. SolarWinds has removed this input field to prevent the misuse of this input in the future.

Credit: psirt@solarwinds.com

Affected Software	Affected Version	How to fix
SolarWinds WebHelpDesk	<12.7.8
SolarWinds WebHelpDesk	=12.7.8

Remedy

https://www.solarwinds.com/trust-center/security-advisories/CVE-2021-35254

Remedy

SolarWinds advises to upgrade to the latest version of Web Help Desk (WHD 12.7.8 HF 1).

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Reference Links

Frequently Asked Questions

What is CVE-2021-35254?
CVE-2021-35254 is a vulnerability reported in SolarWinds WebHelpDesk where an input that was not sanitized, which has now been removed to prevent misuse.
What software is affected by CVE-2021-35254?
SolarWinds WebHelpDesk versions up to and including 12.7.8 are affected by CVE-2021-35254.
How severe is CVE-2021-35254?
CVE-2021-35254 has a severity rating of 8.8 (high).
How can I fix CVE-2021-35254?
To fix CVE-2021-35254, update SolarWinds WebHelpDesk to version 12.7.8 Hotfix 1 or later.
Where can I find more information about CVE-2021-35254?
You can find more information about CVE-2021-35254 in the SolarWinds support article [Web Help Desk 12.7.8 Hotfix 1 Release Notes](https://support.solarwinds.com/SuccessCenter/s/article/Web-Help-Desk-12-7-8-Hotfix-1-Release-Notes?language=en_US) and the SolarWinds security advisory for [CVE-2021-35254](https://www.solarwinds.com/trust-center/security-advisories/CVE-2021-35254).

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