What is the vulnerability ID for this issue?

The vulnerability ID for this issue is CVE-2021-36096.

What is the severity of CVE-2021-36096?

The severity of CVE-2021-36096 is medium with a severity value of 4.9.

Which software versions are affected by CVE-2021-36096?

CVE-2021-36096 affects OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions, OTRS 7.0.x version 7.0.28 and prior versions, and OTRS 8.0.x version 8.0.15 and prior versions.

How can I fix CVE-2021-36096?

To fix CVE-2021-36096, it is recommended to update OTRS AG Community Edition to version 6.0.1 or later, OTRS 7.x to version 7.0.29 or later, and OTRS 8.x to version 8.0.16 or later.

Where can I find more information about CVE-2021-36096?

More information about CVE-2021-36096 can be found in the OTRS Security Advisory 2021-10 at https://otrs.com/release-notes/otrs-security-advisory-2021-10/.

Vulnerability/
CVE-2021-36096

medium

5.2

CWE

312 200

6/9/2021

4/8/2024

CVE-2021-36096: Support Bundle includes S/Mime and PGP secret or PIN

First published: Mon Sep 06 2021(Updated: )

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
Otrs Otrs	>=6.0.1
Otrs Otrs	>=7.0.0<7.0.29
Otrs Otrs	>=8.0.0<8.0.16

Remedy

Update to OTRS 8.0.16 or OTRS 7.0.29.

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2021-10/

Frequently Asked Questions

What is the vulnerability ID for this issue?
The vulnerability ID for this issue is CVE-2021-36096.
What is the severity of CVE-2021-36096?
The severity of CVE-2021-36096 is medium with a severity value of 4.9.
Which software versions are affected by CVE-2021-36096?
CVE-2021-36096 affects OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions, OTRS 7.0.x version 7.0.28 and prior versions, and OTRS 8.0.x version 8.0.15 and prior versions.
How can I fix CVE-2021-36096?
To fix CVE-2021-36096, it is recommended to update OTRS AG Community Edition to version 6.0.1 or later, OTRS 7.x to version 7.0.29 or later, and OTRS 8.x to version 8.0.16 or later.
Where can I find more information about CVE-2021-36096?
More information about CVE-2021-36096 can be found in the OTRS Security Advisory 2021-10 at https://otrs.com/release-notes/otrs-security-advisory-2021-10/.

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canonical/otrs otrs
version/otrs otrs/6.0.1
version/otrs otrs/7.0.0
version/otrs otrs/8.0.0

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