What is the severity of CVE-2023-38056?

The severity of CVE-2023-38056 is high with a CVSS score of 7.2.

How does CVE-2023-38056 affect OTRS?

CVE-2023-38056 affects OTRS versions 6.0.1 to 6.0.34, 7.0.0 to 7.0.45, and 8.0.0 to 8.0.35.

How can an attacker exploit CVE-2023-38056?

An attacker with admin privileges can exploit CVE-2023-38056 by executing commands via the OTRS System Configuration, such as the SchedulerCronTaskModule using UnitTests modules.

How can I fix CVE-2023-38056?

To fix CVE-2023-38056, you should update OTRS to version 6.0.35, 7.0.46, or 8.0.36, as recommended by the vendor.

Vulnerability/
CVE-2023-38056

high

7.2

CWE

24/7/2023

23/10/2024

CVE-2023-38056: Code execution via System Configuration

Q: What is CVE-2023-38056?

CVE-2023-38056 is a vulnerability that allows any authenticated attacker with admin privileges to locally execute code in the OTRS system.

First published: Mon Jul 24 2023(Updated: )

Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Credit: security@otrs.com security@otrs.com

Affected Software	Affected Version	How to fix
Otrs Otrs	>=6.0.1<=6.0.34
Otrs Otrs	>=7.0.0<7.0.45
Otrs Otrs	>=8.0.0<8.0.35

Remedy

Update to OTRS 8.0.35 or OTRS 7.0.45

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2023-05/

Frequently Asked Questions

What is CVE-2023-38056?
CVE-2023-38056 is a vulnerability that allows any authenticated attacker with admin privileges to locally execute code in the OTRS system.
What is the severity of CVE-2023-38056?
The severity of CVE-2023-38056 is high with a CVSS score of 7.2.
How does CVE-2023-38056 affect OTRS?
CVE-2023-38056 affects OTRS versions 6.0.1 to 6.0.34, 7.0.0 to 7.0.45, and 8.0.0 to 8.0.35.
How can an attacker exploit CVE-2023-38056?
An attacker with admin privileges can exploit CVE-2023-38056 by executing commands via the OTRS System Configuration, such as the SchedulerCronTaskModule using UnitTests modules.
How can I fix CVE-2023-38056?
To fix CVE-2023-38056, you should update OTRS to version 6.0.35, 7.0.46, or 8.0.36, as recommended by the vendor.

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