CVE-2024-12171
First published: Sat Feb 01 2025(Updated: )
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Credit: security@wordfence.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| ELEX WordPress HelpDesk & Customer Ticketing System | <=3.2.6 | |
| WordPress | <3.2.7 |
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Reference Links
- https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
- https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
- https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve
Frequently Asked Questions
What is the severity of CVE-2024-12171?
CVE-2024-12171 is classified as a high severity vulnerability due to the potential for privilege escalation.
How do I fix CVE-2024-12171?
To mitigate CVE-2024-12171, update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to version 3.2.7 or higher.
Who is affected by CVE-2024-12171?
CVE-2024-12171 affects all versions of the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to and including version 3.2.6.
What type of attack does CVE-2024-12171 allow?
CVE-2024-12171 allows authenticated attackers to escalate their privileges and potentially gain unauthorized access to certain functions.
Is CVE-2024-12171 specific to any WordPress versions?
CVE-2024-12171 is not specifically tied to any WordPress version, but it impacts the ELEX WordPress HelpDesk & Customer Ticketing System plugin.
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