CVE-2024-23794: Agents are able to lock the ticket without the "Owner" permission

First published: Mon Jul 15 2024(Updated: )

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Credit: security@otrs.com

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• source/MITRE
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• collector/nvd-api
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• canonical/otrs otrs
• version/otrs otrs/8.0.0