CVE-2024-28988: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Published Sep 1, 2025
·
Updated

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.

We recommend all Web Help Desk customers apply the patch, which is now available.

We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Affected Software

5 affected components
SolarWinds Web Help Desk
SolarWinds Web Help Desk<=12.8.2
SolarWinds Web Help Desk=12.8.3
SolarWinds Web Help Desk=12.8.3-hotfix1
SolarWinds Web Help Desk=12.8.3-hotfix2

Remediation

Information

All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 3

Event History

Sep 1, 2025
CVE Published
via MITRE·09:18 PM
Data Sourced
via MITRE·09:18 PM
RemedyDescriptionSeverityWeakness
Data Sourced
via NVD·10:15 PM
RemedyDescriptionSeverityWeaknessAffected Software
Sep 23, 2025
News Published
via BleepingComputer·01:41 PM
News Published
via BleepingComputer·01:43 PM
News Published
via The Register·05:00 PM
News Published
via The Register·05:02 PM
Jan 28, 2026
News Published
via BleepingComputer·02:39 PM
Feb 9, 2026
News Published
via The Register·09:54 PM
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Frequently Asked Questions

1

What is the severity of CVE-2024-28988?

CVE-2024-28988 is rated as a critical vulnerability due to its potential for remote code execution.

2

How do I fix CVE-2024-28988?

To fix CVE-2024-28988, update to the latest patched version of SolarWinds Web Help Desk provided by SolarWinds.

3

What kind of attacks can be executed using CVE-2024-28988?

CVE-2024-28988 allows an attacker to execute arbitrary commands on the host machine via Java deserialization.

4

Which products are affected by CVE-2024-28988?

CVE-2024-28988 specifically affects SolarWinds Web Help Desk software.

5

How can I mitigate the risks of CVE-2024-28988?

Mitigation for CVE-2024-28988 involves applying the latest security updates and monitoring for any suspicious activity.

Contact

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