CVE-2024-28989: SolarWinds Web Help Desk Cryptographic Key Management Vulnerability

Published Feb 11, 2025
·
Updated

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

Affected Software

2 affected components
SolarWinds Web Help Desk
SolarWinds Web Help Desk<12.8.5

Remediation

Information

SolarWinds recommends customers upgrade to SolarWinds  Web Help Desk version 12.8.5. as soon as it becomes available.

Event History

Feb 11, 2025
CVE Published
via MITRE·07:13 AM
Data Sourced
via MITRE·07:13 AM
RemedyDescriptionSeverityWeakness
Data Sourced
via NVD·08:15 AM
DescriptionSeverityWeaknessAffected Software
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Frequently Asked Questions

1

What is the severity of CVE-2024-28989?

CVE-2024-28989 has been classified as a high severity vulnerability due to its potential for sensitive information disclosure.

2

How do I fix CVE-2024-28989?

To mitigate CVE-2024-28989, users should update SolarWinds Web Help Desk to the latest version that addresses the hardcoded cryptographic key issue.

3

What type of information could be disclosed due to CVE-2024-28989?

CVE-2024-28989 could allow an attacker to access sensitive information including user credentials and other confidential data.

4

Which versions of SolarWinds Web Help Desk are affected by CVE-2024-28989?

CVE-2024-28989 affects multiple versions of SolarWinds Web Help Desk; it is recommended to check the release notes for specifics.

5

Can CVE-2024-28989 be exploited remotely?

Yes, CVE-2024-28989 could potentially be exploited remotely if an attacker has network access to the vulnerable instance of SolarWinds Web Help Desk.

Contact

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Fortitude Valley,
QLD 4006, Australia
info@secalerts.co
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