What is the severity of CVE-2024-43443?

CVE-2024-43443 is classified as a high severity vulnerability due to its exploitation potential leading to Cross-Site Scripting (XSS) attacks.

How do I fix CVE-2024-43443?

To fix CVE-2024-43443, update your OTRS or OTRS Community Edition to the latest version that addresses this vulnerability.

What versions are affected by CVE-2024-43443?

CVE-2024-43443 affects OTRS versions from 7.0.0 to 7.0.51, versions starting from 8.0.X, and versions from 2023.X up to 2024.6.

What type of vulnerability is CVE-2024-43443?

CVE-2024-43443 is a Cross-Site Scripting (XSS) vulnerability caused by improper neutralization of input.

Who is at risk from CVE-2024-43443?

Administrators using affected versions of OTRS or OTRS Community Edition are at risk due to the potential for XSS attacks targeting other admins.

Vulnerability/
CVE-2024-43443

medium

4.9

CWE

790 79

26/8/2024

CVE-2024-43443: Stored XSS in process management

First published: Mon Aug 26 2024(Updated: )

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
OTRS	>=7.0.0<7.0.51
OTRS	>=8.0.X
OTRS	>=2023.X
OTRS	>=2024.0<2024.6
	>=6.0.X

Remedy

Update to OTRS 2024.6.x or OTRS 7.0.51

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2024-11/

Frequently Asked Questions

What is the severity of CVE-2024-43443?
CVE-2024-43443 is classified as a high severity vulnerability due to its exploitation potential leading to Cross-Site Scripting (XSS) attacks.
How do I fix CVE-2024-43443?
To fix CVE-2024-43443, update your OTRS or OTRS Community Edition to the latest version that addresses this vulnerability.
What versions are affected by CVE-2024-43443?
CVE-2024-43443 affects OTRS versions from 7.0.0 to 7.0.51, versions starting from 8.0.X, and versions from 2023.X up to 2024.6.
What type of vulnerability is CVE-2024-43443?
CVE-2024-43443 is a Cross-Site Scripting (XSS) vulnerability caused by improper neutralization of input.
Who is at risk from CVE-2024-43443?
Administrators using affected versions of OTRS or OTRS Community Edition are at risk due to the potential for XSS attacks targeting other admins.

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