What is the severity of CVE-2024-43444?

CVE-2024-43444 is considered a high severity vulnerability due to the exposure of sensitive credentials in plain text.

How do I fix CVE-2024-43444?

To mitigate CVE-2024-43444, users should disable debugging for the authentication backend and ensure that logs do not contain sensitive information.

Which versions of OTRS are affected by CVE-2024-43444?

CVE-2024-43444 affects OTRS versions from 7.0.0 to 7.0.50, as well as specific configurations in versions 8.0.X and 2023.X.

Does CVE-2024-43444 impact OTRS Community Edition?

Yes, CVE-2024-43444 also affects the OTRS Community Edition up to version 6.0.X.

What information is exposed in CVE-2024-43444?

CVE-2024-43444 exposes passwords of agents and customers in plain text in the OTRS admin log module.

Vulnerability/
CVE-2024-43444

high

8.2

CWE

532

26/8/2024

29/8/2024

CVE-2024-43444: Passwords are written to Admin Log Module

First published: Mon Aug 26 2024(Updated: )

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
OTRS	>=7.0.0<=7.0.50<=8.0.X<=2023.X>=2024.0<=2024.5
	<=6.0.X

Remedy

Update to OTRS 2024.6.x or OTRS 7.0.51

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2024-12/

Frequently Asked Questions

What is the severity of CVE-2024-43444?
CVE-2024-43444 is considered a high severity vulnerability due to the exposure of sensitive credentials in plain text.
How do I fix CVE-2024-43444?
To mitigate CVE-2024-43444, users should disable debugging for the authentication backend and ensure that logs do not contain sensitive information.
Which versions of OTRS are affected by CVE-2024-43444?
CVE-2024-43444 affects OTRS versions from 7.0.0 to 7.0.50, as well as specific configurations in versions 8.0.X and 2023.X.
Does CVE-2024-43444 impact OTRS Community Edition?
Yes, CVE-2024-43444 also affects the OTRS Community Edition up to version 6.0.X.
What information is exposed in CVE-2024-43444?
CVE-2024-43444 exposes passwords of agents and customers in plain text in the OTRS admin log module.

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