What is the severity of CVE-2024-43446?

CVE-2024-43446 is a medium severity vulnerability that allows privilege escalation affecting ticket status management in OTRS.

How do I fix CVE-2024-43446?

To fix CVE-2024-43446, upgrade to OTRS versions 8.0.X or above, or apply the security patches issued by OTRS.

What versions of OTRS are affected by CVE-2024-43446?

CVE-2024-43446 affects OTRS versions 6.0.X, 7.0.X, 8.0.X, 2023.X, and 2024.X.

What kind of vulnerability is CVE-2024-43446?

CVE-2024-43446 is categorized as an improper privilege management vulnerability.

What are the potential impacts of CVE-2024-43446?

The potential impact of CVE-2024-43446 includes unauthorized changes to ticket statuses by users with read-only permissions.

Vulnerability/
CVE-2024-43446

low

3.5

CWE

269

27/1/2025

12/2/2025

CVE-2024-43446: Improper check of permissions in Generic Interface

First published: Mon Jan 27 2025(Updated: )

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
OTRS	>=7.0.0<8.0.0>=8.0.0<2023.0>=2023.0<2024.0>=6.0.x

Remedy

Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2025-02/

Frequently Asked Questions

What is the severity of CVE-2024-43446?
CVE-2024-43446 is a medium severity vulnerability that allows privilege escalation affecting ticket status management in OTRS.
How do I fix CVE-2024-43446?
To fix CVE-2024-43446, upgrade to OTRS versions 8.0.X or above, or apply the security patches issued by OTRS.
What versions of OTRS are affected by CVE-2024-43446?
CVE-2024-43446 affects OTRS versions 6.0.X, 7.0.X, 8.0.X, 2023.X, and 2024.X.
What kind of vulnerability is CVE-2024-43446?
CVE-2024-43446 is categorized as an improper privilege management vulnerability.
What are the potential impacts of CVE-2024-43446?
The potential impact of CVE-2024-43446 includes unauthorized changes to ticket statuses by users with read-only permissions.

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