What is the severity of CVE-2024-6540?

CVE-2024-6540 has been assessed as potentially medium to high severity due to the risk of unauthorized data exposure.

How do I fix CVE-2024-6540?

To fix CVE-2024-6540, update your OTRS installation to a version above 2024.5.2 or apply any available patches from OTRS.

Who is affected by CVE-2024-6540?

Organizations using OTRS versions from 8.0.0 to 2024.5.2 are affected by CVE-2024-6540.

What type of vulnerability is CVE-2024-6540?

CVE-2024-6540 is classified as an improper access control vulnerability related to the export function in OTRS.

What are the potential consequences of CVE-2024-6540?

The potential consequences of CVE-2024-6540 include the unauthorized access to sensitive ticket information belonging to other customers.

Vulnerability/
CVE-2024-6540

medium

5.7

CWE

790

EPSS

0.049%

15/7/2024

1/8/2024

CVE-2024-6540: Information exlosure in external interface

First published: Mon Jul 15 2024(Updated: )

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Credit: security@otrs.com

Affected Software	Affected Version	How to fix
OTRS	>=8.0.0<2024.5.2

Remedy

Update to OTRS 2024.5.2

Never miss a vulnerability like this again

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2024-07/

Frequently Asked Questions

What is the severity of CVE-2024-6540?
CVE-2024-6540 has been assessed as potentially medium to high severity due to the risk of unauthorized data exposure.
How do I fix CVE-2024-6540?
To fix CVE-2024-6540, update your OTRS installation to a version above 2024.5.2 or apply any available patches from OTRS.
Who is affected by CVE-2024-6540?
Organizations using OTRS versions from 8.0.0 to 2024.5.2 are affected by CVE-2024-6540.
What type of vulnerability is CVE-2024-6540?
CVE-2024-6540 is classified as an improper access control vulnerability related to the export function in OTRS.
What are the potential consequences of CVE-2024-6540?
The potential consequences of CVE-2024-6540 include the unauthorized access to sensitive ticket information belonging to other customers.

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collector/nvd-api
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vendor/otrs
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version/otrs/8.0.0

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