CVE-2025-12023: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the ehcrmrestoredata() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
Affected Software
Event History
Frequently Asked Questions
What is the severity of CVE-2025-12023?
CVE-2025-12023 is classified as a high severity vulnerability due to its potential for unauthorized data modification.
How do I fix CVE-2025-12023?
To fix CVE-2025-12023, update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to the latest version beyond 3.3.1.
Who is affected by CVE-2025-12023?
CVE-2025-12023 affects all users of the ELEX WordPress HelpDesk & Customer Ticketing System plugin in versions up to and including 3.3.1.
What causes CVE-2025-12023?
CVE-2025-12023 is caused by a missing capability check on the eh_crm_restore_data() function in the affected plugin.
Can CVE-2025-12023 be exploited remotely?
Yes, CVE-2025-12023 can be exploited remotely by authenticated users who are able to modify ticket data.