CVE-2025-13534: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the ehcrmeditagent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Affected Software
Event History
Frequently Asked Questions
What is the severity of CVE-2025-13534?
CVE-2025-13534 has a high severity due to the potential for privilege escalation.
How do I fix CVE-2025-13534?
To fix CVE-2025-13534, update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to version 3.3.3 or later.
What systems are affected by CVE-2025-13534?
CVE-2025-13534 affects all versions of the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to and including 3.3.2.
What type of vulnerability is CVE-2025-13534?
CVE-2025-13534 is a vulnerability related to privilege escalation due to missing authorization checks.
Who should be aware of CVE-2025-13534?
Website administrators using the ELEX WordPress HelpDesk & Customer Ticketing System plugin should be aware of CVE-2025-13534 to mitigate security risks.