CVE-2025-24389: SMTP Password will be shown in cleartext on some SMTP errors
First published: Mon Jan 27 2025(Updated: )
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Credit: security@otrs.com
| Affected Software | Affected Version | How to fix |
|---|---|---|
| OTRS | >=7.0.0<8.0.0>=2023.0>=2024.0 | |
| OTRS | >=6.0.0<6.1.0 |
Remedy
Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches. Optional: Use MTA based sending on the OTRS instance e.g. postfix
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Frequently Asked Questions
What are the affected versions for CVE-2025-24389?
The affected versions of OTRS include 7.0.X, 8.0.X, 2023.X, and 2024.X.
What is the impact of CVE-2025-24389?
CVE-2025-24389 could lead to sensitive information being logged and sent in emails to the system administrator.
How do I fix CVE-2025-24389?
To fix CVE-2025-24389, it is recommended to update to the latest patched version of OTRS provided by the vendor.
Is CVE-2025-24389 a significant risk?
Yes, CVE-2025-24389 is a significant risk due to the potential exposure of sensitive information.
What should I do if I am using an affected version of OTRS?
If you are using an affected version, you should apply the latest security updates and monitor logs for any unusual activity.
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