CVE-2025-26399: SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

Published Sep 23, 2025
·
Updated

SolarWinds Web Help Desk contain a deserialization of untrusted data vulnerability in AjaxProxy that could allow an attacker to run commands on the host machine.

Other sources

SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.

MITRE

Affected Software

4 affected components
SolarWinds Web Help Desk
SolarWinds Web Help Desk<=12.8.6
SolarWinds Web Help Desk=12.8.7
SolarWinds Web Help Desk

Remediation

Recommended actions to resolve this vulnerability, in priority order.

  1. Upgrade

    Upgrade SolarWinds Web Help Desk (AjaxProxy) to a version that resolves this vulnerability.

    Fixed in 12.8.7 HF1

Event History

Sep 23, 2025
CVE Published
via MITRE·05:07 AM
Data Sourced
via MITRE·05:07 AM
RemedyDescriptionSeverityWeakness
Data Sourced
via NVD·05:15 AM
RemedyDescriptionSeverityWeaknessAffected Software
News Published
via BleepingComputer·01:41 PM
News Published
via BleepingComputer·01:43 PM
News Published
via The Register·05:00 PM
News Published
via The Register·05:02 PM
Jan 28, 2026
News Published
via BleepingComputer·02:39 PM
Feb 9, 2026
News Published
via BleepingComputer·08:28 PM
News Published
via The Register·09:54 PM
Mar 9, 2026
Known Exploited
via CISA·12:00 AM
Data Sourced
via CISA·12:00 AM
RemedyDescriptionAffected Software
Apr 17, 2026
News Published
via BleepingComputer·07:10 PM
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Frequently Asked Questions

1

What is the severity of CVE-2025-26399?

CVE-2025-26399 is considered a critical vulnerability due to its potential for remote code execution.

2

How can I mitigate CVE-2025-26399?

To mitigate CVE-2025-26399, ensure you apply the latest security patch provided by SolarWinds for Web Help Desk.

3

What systems are affected by CVE-2025-26399?

CVE-2025-26399 affects SolarWinds Web Help Desk software.

4

What type of vulnerability is CVE-2025-26399?

CVE-2025-26399 is an unauthenticated AjaxProxy deserialization vulnerability allowing remote code execution.

5

Is CVE-2025-26399 a new vulnerability?

CVE-2025-26399 is a patch bypass of the previously reported CVE-2024-28988 vulnerability.

Contact

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