CVE-2025-48475: FreeScout Vulnerable to Insufficient Authorization
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limitusercustomervisibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.
Affected Software
Remediation
Event History
Frequently Asked Questions
What is the severity of CVE-2025-48475?
CVE-2025-48475 is classified as a medium severity vulnerability.
How do I fix CVE-2025-48475?
To fix CVE-2025-48475, upgrade FreeScout to version 1.8.180 or later.
What types of access are affected by CVE-2025-48475?
CVE-2025-48475 affects the access control for authorized users in FreeScout, allowing unauthorized viewing and editing of client information.
Which software versions are vulnerable to CVE-2025-48475?
FreeScout versions prior to 1.8.180 are vulnerable to CVE-2025-48475.
How can CVE-2025-48475 impact my FreeScout installation?
CVE-2025-48475 can potentially allow authorized users to gain unauthorized access to sensitive client information, leading to data privacy issues.