CVE-2026-14928: JS Help Desk < 3.1.4 - Subscriber+ Sensitive Information Disclosure via checkAIReplyTicketsBySubject
The JS Help Desk WordPress plugin before 3.1.4 does not perform authorization or ownership checks before returning support-ticket content in a nonce-gated search handler, allowing any authenticated user (Subscriber and above) to read the subject and full message body of every other user's support tickets.
Affected Software
Event History
Frequently Asked Questions
What is the severity of CVE-2026-14928?
The severity of CVE-2026-14928 is rated risk 62, indicating a moderate risk level.
How do I fix CVE-2026-14928?
To fix CVE-2026-14928, update the JS Help Desk plugin to version 3.1.4 or later.
Who is affected by CVE-2026-14928?
CVE-2026-14928 affects any authenticated users with the Subscriber role and above in the JS Help Desk plugin.
What type of vulnerability is CVE-2026-14928?
CVE-2026-14928 is classified as an information leak vulnerability.
What specific information can be disclosed due to CVE-2026-14928?
CVE-2026-14928 allows authenticated users to read the subject and full message body of other users' support tickets.