CVE-2026-20055: Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerability

Published Jan 21, 2026
·
Updated

Multiple vulnerabilities in the web-based management interface of Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device.  These vulnerabilities exist because the web-based management interface does not properly validate user-supplied input. An attacker could exploit these vulnerabilities by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. To exploit these vulnerabilities, the attacker must have valid administrative credentials.

Affected Software

2 affected components
Cisco Packaged Contact Center Enterprise
Cisco Unified Contact Center Enterprise

Event History

Jan 21, 2026
CVE Published
via MITRE·04:26 PM
Data Sourced
via MITRE·04:26 PM
DescriptionSeverityWeakness
Data Sourced
via NVD·05:16 PM
DescriptionSeverityWeakness

Frequently Asked Questions

1

What is the severity of CVE-2026-20055?

CVE-2026-20055 has a medium severity rating due to potential cross-site scripting vulnerabilities.

2

How do I fix CVE-2026-20055?

To fix CVE-2026-20055, apply the security patches provided by Cisco for Packaged Contact Center Enterprise and Unified Contact Center Enterprise.

3

What versions are affected by CVE-2026-20055?

CVE-2026-20055 affects multiple versions of Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise.

4

What are the potential impacts of CVE-2026-20055?

The potential impacts of CVE-2026-20055 include unauthorized access to sensitive information and exploitation of user sessions.

5

Is there a workaround for CVE-2026-20055?

Currently, there is no documented workaround for CVE-2026-20055; applying the update is the recommended solution.

Contact

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