CVE-2026-20172: Cisco Enterprise Chat and Email Lite Agent File Upload Vulnerability
A vulnerability in the Lite Agent feature of Cisco Enterprise Chat and Email (ECE) could allow an authenticated, remote attacker to conduct browser-based attacks. To exploit this vulnerability, the attacker must have valid credentials for a user account with at least the role of Agent. This vulnerability is due to inadequate validation of file contents during file upload operations. An attacker could exploit this vulnerability by uploading a file that contains malicious scripts or HTML code, which the application could make available to other users to access. A successful exploit could allow the attacker to execute the contents of that file in the browser of a user and conduct browser-based attacks.
Affected Software
Event History
Frequently Asked Questions
What is the severity of CVE-2026-20172?
CVE-2026-20172 has been classified with a high severity rating due to the potential for authenticated attackers to exploit the vulnerability.
How do I fix CVE-2026-20172?
To remediate CVE-2026-20172, Cisco recommends updating to the latest version of Cisco Enterprise Chat and Email (ECE) that addresses this vulnerability.
Who is affected by CVE-2026-20172?
CVE-2026-20172 affects authenticated users of the Lite Agent feature in Cisco Enterprise Chat and Email (ECE).
What type of attacks can be conducted with CVE-2026-20172?
CVE-2026-20172 allows attackers to conduct browser-based attacks against the Cisco Enterprise Chat and Email (ECE) system.
Is there a workaround for CVE-2026-20172?
Currently, there are no official workarounds for CVE-2026-20172; patching is the recommended approach to mitigate the risk.