CVE-2026-20314: Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.
Affected Software
Event History
Frequently Asked Questions
Who can exploit this issue?
An attacker must be remote and authenticated with valid user credentials on an affected Cisco Packaged CCE or Cisco Unified CCE device. No user interaction is required.
What can a successful attacker do?
A successful exploit allows the attacker to cause the affected device to send arbitrary network requests. Those requests originate from the affected device, which may provide access to network resources reachable by that device.
How is the vulnerability exploited?
The attacker sends crafted HTTP requests that abuse improper input validation. Exploitation has low attack complexity according to the supplied vector.