CVE-2026-32752: FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Affected Software
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Event History
Frequently Asked Questions
What is the severity of CVE-2026-32752?
CVE-2026-32752 is classified as high severity due to its potential for unauthorized access to customer messages.
How do I fix CVE-2026-32752?
To fix CVE-2026-32752, you should upgrade FreeScout to version 1.8.209 or higher.
What systems are affected by CVE-2026-32752?
CVE-2026-32752 affects FreeScout versions 1.8.208 and below.
What is the nature of the vulnerability in CVE-2026-32752?
The vulnerability in CVE-2026-32752 is due to broken access control that allows any user to read or edit all customer messages.
Is there a way to mitigate CVE-2026-32752 without upgrading?
There are no known effective mitigations for CVE-2026-32752 besides upgrading to the patched version.