CVE-2026-85742: FreeScout: Conditional stored admin XSS via failed-job details

Published Nov 6, 2026
·
Updated

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.230, a pre-authenticated attacker can place HTML in a failed-login email value that is copied through monitored user activity into a queued SendAlert job. If alert delivery fails, the serialized payload is stored in failedjobs and the administrator job-details endpoint renders it after a blacklist sanitizer that leaves executable event-handler attributes. When an administrator opens /system/ajax-html/jobdetails/{id} as a top-level page, the raw fragment lacks the normal layout policy and attacker-controlled JavaScript can perform same-origin administrator actions. Logs Monitoring for users, a failed alert email job, queue failure storage, and top-level administrator interaction are all required; the normal modal path is not affected in the tested configuration. This issue is fixed in version 1.8.230.

Remediation

Recommended actions to resolve this vulnerability, in priority order.

  1. Upgrade

    Upgrade FreeScout to a version that resolves this vulnerability.

    Fixed in 1.8.230

Event History

Nov 6, 2026
CVE Published
via MITRE·05:15 PM
Data Sourced
via MITRE·05:15 PM
DescriptionSeverityWeakness

Contact

SecAlerts Pty Ltd.
132 Wickham Terrace
Fortitude Valley,
QLD 4006, Australia
info@secalerts.co
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