UVdesk core-framework before 1.1.7 contains an improper privilege management vulnerability in the editAgent endpoint that allows agents with agent-management privilege to escalate their own role to administrator. Attackers can submit their own account identifier with a role parameter set to ROLEADMIN to gain full administrative control over agents, tickets, and mail configuration.

UVdesk core-framework before 1.1.7 contains an authorization bypass vulnerability in the saved reply endpoint that allows authenticated agents to access replies restricted to other support groups. Attackers with ROLEAGENT can enumerate saved reply identifiers and read content reserved for groups and teams they do not belong to.

UVdesk core-framework before 1.1.7 contains a stored cross-site scripting vulnerability in the SwiftMailer configuration identifier parameter of the createMailerConfiguration action. Attackers with ROLEAGENT can inject malicious script into the identifier field, which is persisted and executed when other members access the configuration update page.