cisco-sa-uccx-api-auth-WSx4v7sB: Cisco Unified Contact Center Express Improper API Authorization Vulnerability

Published Jun 3, 2020
·
Updated

A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition. Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability. This advisory is available at the following link:https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-api-auth-WSx4v7sB

Credit

This vulnerability was found during the resolution(a Cisco TAC support case)

Affected Software

1 affected component
Cisco Unified Contact Center Express

Event History

Jun 3, 2020
Advisory Published
04:00 PM
Data Sourced
04:00 PM
DescriptionSeverityWeaknessAffected Software

Child vulnerabilities

Contains the following vulnerabilities.

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Frequently Asked Questions

1

What is the severity of cisco-sa-uccx-api-auth-WSx4v7sB?

The vulnerability cisco-sa-uccx-api-auth-WSx4v7sB is considered high severity due to its potential impact on agent availability.

2

How do I fix cisco-sa-uccx-api-auth-WSx4v7sB?

To mitigate cisco-sa-uccx-api-auth-WSx4v7sB, apply the recommended security patches provided by Cisco.

3

What systems are affected by cisco-sa-uccx-api-auth-WSx4v7sB?

cisco-sa-uccx-api-auth-WSx4v7sB affects the Cisco Unified Contact Center Express system.

4

What can an attacker do with cisco-sa-uccx-api-auth-WSx4v7sB?

An authenticated attacker exploiting cisco-sa-uccx-api-auth-WSx4v7sB can change the availability state of any agent.

5

Is cisco-sa-uccx-api-auth-WSx4v7sB exploitable remotely?

Yes, the vulnerability cisco-sa-uccx-api-auth-WSx4v7sB can be exploited remotely by an authenticated user.

Contact

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