OpenAI's own support bot has no idea how ChatGPT works

ChatGPT's support bot hallucinates a feature that doesn't exist in the app. Follow ZDNET: Add us as a preferred source on Google. One of the early successes companies have cited in implementing artificial intelligence in the enterprise is in customer-facing tasks such as customer support. If OpenAI's own automated customer support is the future, customers are in for a rough time. Also: How to use ChatGPT: A beginner's guide to the most popular AI chatbot OpenAI's automated support function inside its ChatGPT app displays a surprising lack of knowledge of the features of the application, something I found out when I went looking for help with a bug in the app. (Disclosure: Ziff Davis, ZDNET's parent company, filed an April 2025 lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.) My quest began with a bug in the iPad Pro version of the ChatGPT app. I was using a subscription version of ChatGPT, the Plus version, for which I pay $21.78 a month. After several months of using the app without a problem, I suddenly noticed that resizing the window of the app caused it to freeze. On an 11-inch or 13-inch iPad Pro, running any version of iOS that can multitask, you can put the ChatGPT app into one of four possible window sizes, from a very narrow window to one slightly larger that is similar to the phone version of the app, to two larger sizes, including a full-screen window. I found that resizing the window to either full-scr...